Frequently asked questions

Ravina Labs’ vision is to bring real facials to everyone in a fun, understandable and affordable way. Our facial kits include easy to follow skincare routines mindfully selected to address each individual’s skin type, needs and concerns. Rather than providing a “one-size-fits-all” product, our targeted kits address an individual’s actual needs to provide real results. RaVina Labs’ origins come from more than 28 years of aesthetic experience providing skincare analysis and services. Our values are proven and accessible to everyone through simple and easy to follow facial kits priced within reach.

STEP 1: SELECT YOUR FACIAL KIT AND ORDER

Select the facial kit best suited for you. You may either shop by skin type or by skin needs. Unsure of your skin type? Go to the SELECT YOUR FACIAL KIT tab on the homepage and identify which skin type or skin need best describes you. If you are still stuck, send us an email and we will be happy to help you to identify your skin type or skin need and recommend the best facial kit for you. Once you select the kit that is right for you, you may either purchase a kit individually or set up a monthly subscription.

STEP 2: RECEIVE AND BEGIN YOUR MONTHLY FACIALS

Your facial kit has arrived and it is time to open and explore! Your kit comes with enough product for 2 treatments to be completed once every 14 days. New customers receive a complimentary spa bag with special tools you will need to complete your facials. Enjoy, relax, and begin your journey to healthy skin!

STEP 3: CREATE AND ENJOY YOUR RELAXING SPA SPACE

Ravina Labs is more than just skincare. As you begin your routine of bi-monthly facials, we encourage you to set up your spa space, which will become your special retreat where you can allow yourself to rest, reflect, and relax. Taking time for yourself boosts self-awareness and confidence, thus promoting a better you.

Each RaVina Labs facial kit comes with easy to follow instructions consisting of 5 steps that emulate the experience of receiving a traditional facial with an aesthetician. Depending on an individual’s skin type or skin needs, a facial kit may include: a cleanser, exfoliation or gel treatment, masque, serum, and a finishing moisturizer. Each facial kit contains enough products for 2 facials to be used once every 14 days for best results.

Bonus! Your first RaVina Labs facial kit comes with a complementary spa bag containing the special tools you will need to complete your facials. Keep reading to learn more about your spa bag!

You can do both! We offer 2 options:

1. Monthly subscription. Your facial kit will be delivered once a month and each kit will contain 2 facial treatments. You may cancel at any time. Please see our Subscription Terms & Conditions for more information.

2. Buy an individual kit. Try us out and order whenever you want! You never have to subscribe. Your kit will be delivered once and contain 2 at-home facials.

The bottles in a RaVina Labs facial kit are just the right size to give you the amount of product needed to complete two at-home facials over the course of one month. We include a spatula in our spa kit bag to act as a measuring tool for your products. In a clinical setting, the amount of product an aesthetician would use is emulated by the spatula, which helps you to be mindful and not wasteful. A little goes a long way!

Our goal is to curb product fatigue and save counter space by providing the right amount of product for your at-home facial experience. Also, the spatula serves as a product protector. Please refrain from using your fingers to scoop out product, as this degrades its quality.

At this time, we are only offering facial kits and not large bottles sold as individual products.

CONTACT US

WE LOOK FORWARD TO HEARING FROM YOU

We will be in touch within 1-2 business days.


Questions About Facial Kits - facialkits@ravinalabs.com
Customer Service (Order Related) - sales@ravinalabs.com
Marketing & Press -  marketing@ravinalabs.com
Investor Inquiries - investors@ravinalabs.com
Legal Questions - legal@ravinalabs.com
General - info@ravinalabs.com


FREQUENTLY ASKED QUESTIONS